Went in to get my iPhone fixed because the back shattered. I wanted to trade in 2 Samsungs, one which is brand new, and buy a used iPhone because I use them for work and I’m not a fan of the Samsung. The guy working there tried to get me to pay for the iPhone repair before the job was done, which seemed strange, because usually you want to see the finished product first. When I asked him about the trade in, he said to wait until I pick up my phone when the owner would be in. I agreed, so I arrived when my phone was “fixed” and when I asked the owner about the trade ins, he was dismissive and said the phones were locked. I told him I was aware and could get them unlocked with a 30 second phone call. He was speaking English to myself and the other coworker the entire time, but when he started talking to his employee about the trade in, he switched over to Spanish. He then proceeded to offer me $60 towards a trade in for a used, iPhone 11 with a $699 price tag for a brand new Samsung. When I questioned him why such a low offer, he got rude and said he didn’t need or want my business. Ummm you already have my business as I’m allowing you the opportunity to charge me $140 to fix the back of my iPhone and do a terrible job at that. Then I asked where his used Samsungs were and he had the same model I was asking to trade in, 2 years older, for $399. Then I asked why he kept speaking in Spanish whenever he was talking to his employee about price and that’s when things went sideways. I was very proud of myself for keeping my composure today and NEVER write bad reviews. But if this is how the owner treats customers, I give this place another 2 months tops. Then I get back to my office and see the job they did after guaranteeing me I wouldn’t be able to tell the difference once it was repaired. By the pictures, I’m pretty sure the difference is very clear. You live and you learn